Desk Knowledge Base

But many it departments establish and rely on their own user friendly help desk knowledge base system to address employee queries and resolve technical issues in a timely manner.

Desk knowledge base.

A rich repository of more than a million contributions from autodesk its community and its partners. You only need to pay for people who are adding editing content. Please see the autodesk creative commons faq for more information. 10 great knowledge base examples.

Learn the six steps to build an effective help desk knowledge base for your business. Can t access your account. Using it is powerful. A knowledge base kbase is an organized repository of relevant data structured with it best practices and knowledge gained from practical experiences.

Support teams know the most about customer issues and the best way to solve them. And there is an option to have your knowledge base wiki faq limited to customers or open to the public. Preserve old versions of articles versioning can be achieved in zendesk by making a copy of an article before you update it and moving that copy into a special archive kb. Most of all a knowledge base should build upon itself to coalesce into an educational archive that s accessible and practical.

Except where otherwise noted work provided on autodesk knowledge network is licensed under a creative commons attribution noncommercial sharealike 3 0 unported license. Writing effective help desk knowledge base articles. A full fledged kbase will help improve agent productivity and customer satisfaction. Welcome to the autodesk knowledge network.

Email phone or skype. After you set up confluence as a knowledge base for service desk your customers can browse that content for free. Knowledge base best practice tips. Find tutorials documentation downloads troubleshooting articles.

You may wish to set role restrictions to agents only. That s why a knowledge base is a crucial part of any company s customer experience strategy. From top to bottom a knowledge base should be educational motivational and organized.